Returns and Exchanges
If it is not right, we will make it right.
Every Tishya garment is consciously crafted to support your mindful practice, and finding the perfect fit in non stretch heritage fabric can take a moment. If your piece is not exactly what you need, we are here to help.
Choose what happens next
Swap for another size or colour. We cover the return shipping so you can find your perfect flow.
If the size or colour you want is out of stock, we issue full store credit with no return shipping fee deducted. Use it when the piece returns, or on something else.
Back to your original payment method, with a flat $15 fee to cover reverse logistics and restocking. Original shipping charges are not refundable.
Before you send it back
- Unworn, unwashed and completely unaltered.
- Returned with all original hang tags still attached, in the original packaging.
- Free of any makeup marks, deodorant stains, stretching or odours, including perfume and sweat.
Because our women's tops feature a built in Pima cotton support layer, they are classified as intimate apparel.
All returned items undergo a rigorous physical inspection. If a garment fails to meet these hygiene standards it will be rejected and sent back to you at your expense, or securely discarded without a refund.
Processing and refund timing
Once your return package reaches our facility, please allow 7 business days for our team to carefully inspect the garment and process your request, after which refunds are issued to your original payment method and may take a further 3 to 5 business days to appear on your statement, depending on your bank.
The beauty of handmade
Tishya garments are woven by hand using traditional Khadi and dyed using 100% natural, plant based elements such as indigo and madder. Because of this ancient process, slight slubs in the weave, uneven textures and gradual, graceful colour fading are not defects. They are the natural footprint of an authentic, hand crafted garment. No two pieces are exactly alike.
True manufacturing defects. If you believe your item has a genuine manufacturing defect, such as a broken seam, email our care team at support@thetishya.com within 48 to 72 hours of delivery, including clear photographs of the issue. If verified, we will cover the full cost of replacement.
How to start a return or exchange
Email us with your order number and shipping postal code, and we will guide you through the next steps.